Message from the GP"We welcome everyone from Enfield,
Barnet and Haringey borough to come and visit us and analyse our services". Dr.
Surraiya Zia - (GP)
North London Laser Medical we are proud to provide quality
skin care to our patients...
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The NHS employs over a million staff
in thousands of locations. It is a large and complex
organisation providing a broad range of services. It is not
surprising that sometimes you or a loved one may feel bewildered
or concerned when using the NHS. And this can be at times when
you are feeling at your most vulnerable and anxious.
So, what should you
do if you want on the spot help when using the health service?
The NHS expects all members of staff to listen and respond to
you to the best of their ability. But sometimes, you may wish to
talk to someone employed especially to help you. The
Patient Advice and Liaison Service,
known as PALS, has been introduced to ensure that the NHS
listens to patients, their relatives, carers and friends, and
answers their questions and resolves their concerns as quickly
as possible.
PALS also helps the NHS to improve services by listening to what
matters to patients and their loved ones and making changes,
when appropriate.
In particular,
PALS will:
Provide you with information about the
NHS and help you with any other health-related enquiry
Help resolve concerns or problems when
you are using the NHS
Provide information about the NHS
complaints procedure and how to get independent help if you
decide you may want to make a complaint
Provide you with information and help
introduce you to agencies and support groups outside the NHS
Inform you about how you can get more
involved in your own healthcare and the NHS locally
Improve the NHS by listening to your
concerns, suggestions and experiences and ensuring that people
who design and manage services are aware of the issues you
raise
Provide an early warning system for
NHS Trusts and monitoring bodies by identifying problems or
gaps in services and reporting them.
If you would
like more information about PALS, the functions it is intended
to provide and the standards it should strive to achieve ,
follow
this link.
